All UK orders are sent free of charge by Royal Mail Special Delivery (next working day delivery).

Special Delivery packages are insured up to the full value of the jewellery. Please ensure the delivery address is correct and that someone will be present at the time of delivery (home or work) to sign for the parcel. If you are not home at the time of delivery, the postman will leave a card and you can collect the package from your local delivery office.

Overseas orders are sent via DHL express delivery.

International orders (outside of the EU) are charged at £50.00 GBP. Please allow up to 5-8 days for delivery. We are afraid we no longer send jewellery to the EU.

Please be aware of possible customs charges and subsequent delays in your country. Please contact your customs office for further information.

Last order date

Last order date for guaranteed Christmas delivery (ready to wear rings only, non resized) - noon on 23rd December

Returns period extended

Any ring from our ready to wear collections that is not size adjusted or customised, ordered between 27th November 2025 to 4th January 2026 can be returned for a full refund or exchange on or before 5th January 2025. See full returns policy here.

All in stock (ready to ship) items are dispatched within 1-2 working days of receiving your order. You can find our ready to ship jewellery under our main shop link, engagement rings and wedding rings links in the main site menu.

Most Lilia Nash jewellery is made to order. Please allow approximately 8-12 weeks for dispatch, depending on the piece. Engraved items may take longer.

Custom and bespoke jewellery can take longer, depending on whether the gemstones need to be sourced and verified ahead of creating the finally piece. Lilia has a selection of diamonds, sapphires and gemstones available for bespoke jewellery designs, and jewellery using these stones have the same delivery estimate as her made to order jewellery. 

If you require a made to order or bespoke piece of jewellery before the standard 8-12 week making and hallmarking period, before delivery, a fast track service is available for an additional 20% of the order value. Please contact us for details before placing an order.

We take great care in packaging your item to ensure your jewellery is not damaged during transit and arrives with you in perfect condition. All of our packaging is plastic free and the packaging is discreet (as to not ruin the surprise!) Each piece of jewellery is supplied in a luxurious jewellery box. Orders over £2500 are supplied in a handmade ethical wood jewellery box, free of charge, which can also be purchased for orders under £2500 for £60. 

Shopping Cart (Credit/Debit Card) - ordering online with us is safe and secure! We use Shopify secure payment. Simply click on the Card option in Checkout to enter your card details securely. We accept all major credit cards, including AMEX. Please note that all UK prices include VAT at 20% (not applicable on orders outside the UK).

We also accept Klarna Pay in Three, Klarna Pay in 30 Days, PayPal, PayPal Credit and Paypal Pay in Three.

We also accept bank transfer payment. Please contact us for details.

Unfortunately, we do not offer collection on ready to wear rings purchased online, only on items purchased in store.