Quality Assurance and Lifetime Warranty

Each piece you purchase from Lilia Nash Jewellery is supplied with a lifetime workmanship warranty. This warranty is additional to our standard terms and conditions and does not detract from your statutory rights.

Our warranty will be honoured by us on production of proof of purchase by the original customer.

We guarantee our workmanship and if any such issues are found we will repair your item free of charge. 

This warranty applies to all purchases made from 1st January 2026.

Handmade Jewellery

Lilia Nash jewellery is made to the highest possible standard. All our jewellery is handmade and hand-finished, and is quality checked prior to dispatch. As with any handmade item small imperfections should be expected. Indeed, these add to the uniqueness of each piece.

What’s not covered by this warranty?

In the very unlikely event that you have an issue with your Lilia Nash jewellery piece please get in touch so we can assess if the issue is a workmanship fault. Aspects not covered by our warranty include:

• Flaws and damage caused by normal wear and tear, neglect, theft or loss;
• Any accidental damage that leads to cracked, chipped or lost gemstone/s and damage to the settings, shank or band;
• Is invalid if the jewellery has been altered (including resizing) or repaired by a third party;
  
• Any loss of gemstones;
• Scratched, abraded, chipped or otherwise damaged gemstones;
• Damage from rings worn together made from different metals;
• Rings that have been resized more than once by Lilia Nash Jewellery Ltd;
• This warranty is non-transferrable;
• Jewellery not purchased from Lilia Nash Jewellery Ltd.

What is Wear and Tear?

As we use our hands for a variety of activities, the rings we wear become susceptible to wear and tear from everyday life. Examples of wear and tear include (but not limited to):

• Scratches, dimples and other surface marks;
• With time gemstones may become chipped, abraded, and scratched;
• Wearing down and loosening of the prongs of the settings;
• Loss of metal on the ring shank. This is particularly the case with gold;
• Misshaping of the ring shank.

Resized Rings

Rings that are resized more than once or reduced or enlarged by more than two sizes from the original size can become more susceptible to breakages and loss of gemstones, as resizing can alter the settings and change the original curvature of the ring.

Inspection Service

We recommend having your ring inspected every year. Lilia Nash Jewellery offer an inspection, clean and re-polishing service in this link. We will check your ring for any loose or missing stones, ultrasonic clean and re-polish and will advise on any work that should be carried out to maintain your jewellery. This service is only available on jewellery purchased from Lilia Nash Jewellery Ltd. You should adhere to our Jewellery Care Guide.

Next Step

If you have an issue with your Lilia Nash piece of jewellery please get in touch using our contact form and we will advise you on the next steps.

If it is deemed that your jewellery does have a workmanship fault we will repair the item free of charge. Otherwise, we will advise on the cost of the repair.

Please note that all shipping costs (to and from) are payable by the customer.