All UK orders are sent free of charge by Royal Mail Special Delivery (next working day delivery) or First Class Recorded delivery.

Special Delivery packages are insured up to the full value of the jewellery. Please ensure the delivery address is correct and that someone will be present at the time of delivery (home or work) to sign for the parcel. If you are not home at the time of delivery, the postman will leave a card and you can collect the package from your local delivery office.

Please note that we currently only ship to the UK (including Northern Ireland), Canada and the United States..

In Stock and Made to Order Pieces

All in stock (ready to ship) items are dispatched within 1-2 working days of receiving your order. You can find our ready to ship jewellery under our main shop link, engagement rings and wedding rings links in the main site menu.

Most Lilia Nash jewellery is made to order. Please allow approximately 8-12 weeks for dispatch, depending on the piece. Engraved items may take longer.

Custom and bespoke jewellery can take longer, depending on whether the gemstones need to be sourced and verified ahead of creating the finally piece. Lilia has a selection of diamonds, sapphires and gemstones available for bespoke jewellery designs, and jewellery using these stones have the same delivery estimate as her made to order jewellery. 

Fast Track Orders

If you require a made to order or bespoke piece of jewellery before the standard 8-12 week making and hallmarking period, before delivery, a fast track service is available for an additional 20% of the order value. Please contact us for details before placing an order.

Packaging

We take great care in packaging your item to ensure your jewellery is not

damaged during transit and arrives with you in perfect condition. Each piece of jewellery is supplied in a luxurious jewellery box. Orders over £2500 are supplied in a handmade ethical wood jewellery box, free of charge, which can also be purchased for orders under £2500 for £60. 

Payment

Shopping Cart (Credit/Debit Card or PayPal) - ordering online with us is safe and secure! We use Stripe secure payment. Simply click on the Card option in Checkout to enter your card details securely. We accept all major credit cards, including AMEX. Please note that all UK prices include VAT at 20% (not applicable on orders outside the UK).

Telephone (Credit/Debit Card) - The second method of payment is to call us on 01367 253393 (open Monday to Friday between 10am - 6pm BST. If there is no answer, please leave your name and telephone number on the answer phone and we will call you back. All major credit/debit cards (including AMEX) are accepted and your card details will be processed and approved instantly. Again, your order will be processed immediately.

You may also request to pay via Bank Transfer. Please contact us for details.

Collection

Unfortunately, we do not offer collection on ready to wear rings purchased online, only on items purchased in store.

Before placing an order please read the following guidelines, to ensure your ring measurement is correct. If you have a question not answered below, please do not hesitate to contact us.

Can you make rings in any size?

Yes, we can make rings in full, half or even quarter sizes. We use UK, US and EU ring sizing tools to ensure the ring is the correct size for each geographical area.

Standard sizes are offered in each listing, in UK sizes G - W. For plus sizes, from W 1/2 to Z plus 5, please contact us for a quote.

I don't know my ring size, can you help?

Ring sizes can be quite tricky to get absolutely right unless they are measured properly using a professional ring gauge. Some of the tools that we find people are using online are not that accurate, which include paper ring charts, and placing an existing ring over a circle on your screen, which means you may end up having a ring made specially for you that doesn't fit you perfectly. The best way to find out your ring size is with a metal ring gauge. You can either visit a high street jeweller to check the size or or (advised) hire our professional finger measuring gauge.

Ring Size Conversion Chart

If you'd like to order a ring in a non UK size, it's best to contact us in advance of placing your order so that Lilia can design your ring using the most accurate sizing possible. Our sizing chart (click link) displays approximate ring size conversions from UK sizes.

Are you able to resize Lilia Nash rings?

We are able to resize most of our in stock engagement ring designs between 1-3 sizes (up or down), sometimes more, depending on the design. We are not able to resize rings with gemstones flush set or pave set into the actual band, as resizing may displace the stones.

For ready to wear engagement or wedding rings - resizing is free of charge on non sale items for the first resizing within 30 days from order, or £35 after 30 days. Return postage is payable by the customer.

For made to order or bespoke engagement rings or wedding rings -
When the incorrect size was provided by the customer, a £35 resizing fee (plus postage) is payable to resize rings any size smaller, or half a size larger. For more than half a size larger, the resizing fee will be dependant on the size required. It is not advisable to resize the ring several times as it may weaken the band.

Plain platinum and gold wedding bands over 1.5mm can be adjusted to any size.

We are not able to resize -

Rings with gemstones flush set or pave set into the actual band, engraved bands or bands 1.5mm or less upwards;

If resizing made to order bands downwards or 1/2 a size up, the work will be carried out for £35 plus return postage to pay. If resizing to a larger size (larger than 1/2 size), the price will be advised depending on the final size. In stock bands will be adjusted free of charge within 30 days of receipt.

Please note that stock rings that have been requested to be resized cannot be returned for a refund/exchange.

Special Delivery return postage is additional to the above.

Customise a Lilia Nash wedding ring with unique design elements tailored for you. Explore our guide for diverse wedding ring styles and personalisation options.

Custom Wedding Ring Design Guide

If you'd like to customise the specific design above, please do contact us with your ideas, to receive a commitment-free quote. Please remember to include the name of the ring design that you are interested in.