Delivery

Most Lilia Nash wedding and eternity rings are made to order. Please allow approximately 4-6 weeks for your ring/s to be handmade, hallmarked and dispatched. Add 2 weeks for text engraving inside of the band. For floral pattern engraved rings, please allow up to 8-10 weeks for dispatch.

UK orders are sent free of charge by Royal Mail Special Delivery (next working day delivery). Special Delivery packages are insured up to the full value of the jewellery. Please ensure the delivery address is correct and that someone will be present at the time of delivery (home or work) to sign for the parcel. If you are not home at the time of delivery, the postman will leave a card and you can collect the package from your local delivery office.

International orders are sent via DHL express delivery. Orders shipped outside of the EU are charged at £50.00 GBP. Please allow up to 5-8 days for delivery. We are afraid that we no longer send jewellery to the EU. Please be aware of possible customs fees, tariffs and other import charges and postal/customs delays in your country. Please contact your customs office for further information.

Fast track orders - If you require ring/s before the standard delivery period a fast track service is available for an additional 20% of the order value. Please contact us for details before placing an order.

Packaging

We strive to make our packaging as sustainable as possible. Our postal bags are made from corn starch. Our postal boxes and crinkle paper are made from 100% recycled fibres. Our external packaging is discreet and free from branding (we don't want to ruin the surprise!)

Wooden Ring Box - our boxes are completely handmade from sustainable walnut. The box is supplied free of charge for orders £2500 and over. If your order is under £2500 and you'd like to upgrade to a wooden box you may order one here. Orders under £2500 are sent in a high quality card ring box.

We take great care in packaging your item to ensure your jewellery is not damaged during transit and arrives in perfect condition.

Before placing an order please read the following guidelines, to ensure your ring measurement is correct. If you have a question not answered below, please do not hesitate to contact us.

Can you make rings in any size?

Yes, we can make rings in full, half or even quarter sizes. We use UK, US and EU ring sizing tools to ensure the ring is the correct size for each geographical area.

Standard sizes are offered in each listing, in UK sizes G - W. For plus sizes, from W 1/2 to Z plus 5, please contact us for a quote.

I don't know my ring size, can you help?

Ring sizes can be quite tricky to get absolutely right unless they are measured properly using a professional ring gauge. Some of the tools that we find people are using online are not that accurate, which include paper ring charts, and placing an existing ring over a circle on your screen, which means you may end up having a ring made specially for you that doesn't fit you perfectly. The best way to find out your ring size is with a metal ring gauge. You can either visit a high street jeweller to check the size or or (advised) hire our professional finger measuring gauge.

Ring Size Conversion Chart

If you'd like to order a ring in a non UK size, it's best to contact us in advance of placing your order so that Lilia can design your ring using the most accurate sizing possible. Our sizing chart (click link) displays approximate ring size conversions from UK sizes.

Are you able to resize Lilia Nash rings?

We are able to resize most of our in stock engagement ring designs between 1-3 sizes (up or down), sometimes more, depending on the design. We are not able to resize rings with gemstones flush set or pave set into the actual band, as resizing may displace the stones.

For ready to wear engagement or wedding rings - resizing is free of charge on non sale items for the first resizing within 30 days from order, or £35 after 30 days. Return postage is payable by the customer.

For made to order or bespoke engagement rings or wedding rings -
When the incorrect size was provided by the customer, a £35 resizing fee (plus postage) is payable to resize rings any size smaller, or half a size larger. For more than half a size larger, the resizing fee will be dependant on the size required. It is not advisable to resize the ring several times as it may weaken the band.

Plain platinum and gold wedding bands over 1.5mm can be adjusted to any size.

We are not able to resize -

Rings with gemstones flush set or pave set into the actual band, engraved bands or bands 1.5mm or less upwards;

If resizing made to order bands downwards or 1/2 a size up, the work will be carried out for £35 plus return postage to pay. If resizing to a larger size (larger than 1/2 size), the price will be advised depending on the final size. In stock bands will be adjusted free of charge within 30 days of receipt.

Please note that stock rings that have been requested to be resized cannot be returned for a refund/exchange.

Special Delivery return postage is additional to the above.

Customise a Lilia Nash wedding ring with unique design elements tailored for you. Explore our guide for diverse wedding ring styles and personalisation options.

Custom Wedding Ring Design Guide

If you'd like to customise the specific design above, please do contact us with your ideas, to receive a commitment-free quote. Please remember to include the name of the ring design that you are interested in.