Payment listing for Jake

All Lilia Nash Jewellery is handmade from 100% recycled solid 18ct gold or 950 platinum

UK Delivery

All UK orders are sent free of charge by Royal Mail Special Delivery (next working day delivery).

Special Delivery packages are insured up to the full value of the jewellery. Please ensure the delivery address is correct and that someone will be present at the time of delivery (home or work) to sign for the parcel. If you are not home at the time of delivery, the postman will leave a card and you can collect the package from your local delivery office.

In stock pieces are sent the next working day. Made to size or bespoke pieces can take between 8 and 12 weeks from order, depending on the piece.

International Delivery

Overseas orders are sent via Royal Mail International Signed For or Tracked delivery. DHL express delivery is available on request.

For EU countries, delivery is charged at a flat rate of £20.00 GBP. Please allow up to 2 weeks for delivery.

International orders are charged £50. Please allow up to 10 days for delivery.

Please be aware of possible customs charges and subsequent delays in your country. Please contact your customs office for further information.

Packaging

We take great care in packaging your item to ensure your jewellery is not damaged during transit and arrives with you in perfect condition. All jewellery is presented in a high quality jewellery box. Jewellery over £2500 is supplied in a handmade eco wooden box, which can also be purchased for orders under £2500 for £60. 

Before placing an order please read the following guidelines, to ensure your ring measurement is correct. If you have a question not answered below, please do not hesitate to contact us.

Can you make rings in any size?

Yes, we can make rings in standard, half or quarter sizes. We use UK, US and EU ring sticks to create the correct sizing for Great British, North American and European ring sizes.

Sizes considered plus size rings in other outlets are available as standard, with Lilia's designs offered in UK sizes G - Z 1/2 as standard.

Can I order in an international ring size or 1/4 size?

Yes, however we will need to create a special product for you to purchase. Contact us with a link to the ring you would like, adding the EU or US ring size you would like have it made in - along with any other customisation preferences. There is no additional charge for making rings in these sizes - they will be the same price as the UK size approximation.

I don't know my ring size, can you help?

Ring sizes can be quite tricky to get absolutely right unless they are measured properly using a professional ring gauge. Some of the tools that we find people are using online are not that accurate, which include paper ring charts, and placing an existing ring over a circle on your screen, which means you may end up having a ring made specially for you that doesn't fit you perfectly.

The best way to find out your ring size is with a metal ring gauge. You can either visit a high street jeweller or rent one via my ring sizer loan.

Resizing Rings

Are you able to resize your rings?

We are able to resize most of our in stock engagement ring designs between 1-3 sizes (up or down), sometimes more, depending on the design. I am not able to resize rings with gemstones flush set or pave set into the actual band, as resizing may displace the stones.

For in stock engagement/solitaire rings (non sale items) - resizing is free of charge for the first resizing within 30 days from order, or after 30 days, £35 plus postage to resize to a smaller size or half a size larger. For larger, the fee would depend on the size. Return postage is payable by the customer.

For sale items Rings can be adjusted free of charge to a smaller size or for a fee to larger sizes (fee dependent on size required).

For made to order or bespoke engagement/solitaire rings - Where the incorrect size was provided by the customer, a £35 resizing fee is payable to resize rings any size smaller, or half a size larger. For more than half a size larger, the resizing fee will be dependant on the size required. It is not advisable to resize the ring several times as it may weaken the band.

Plain platinum and gold wedding bands over 1.5mm can be adjusted to any size.

We are not able to resize -

Rings with gemstones flush set or pave set into the actual band;

Birthstone stacking rings;

Resize bands 1.5mm or less upwards;

If resizing made to order bands downwards or 1/2 a size up, the work will be carried out for £35 plus return postage to pay. If resizing to a larger size (larger than 1/2 size), the price will be advised depending on the final size. In stock bands will be adjusted free of charge within 30 days of receipt.

Please note that stock rings that have been requested to be resized cannot be returned for a refund/exchange.

Special Delivery return postage is additional to the above.

How to Clean Jewellery & Maintain Rings

We recommend the following to keep your jewellery in good condition:

Do…

• Wipe gemstones with a clean, soft cotton cloth.
• Soak rings in very warm and soapy water (we recommend Fairy liquid) for around 20 minutes. Use a fine brush to loosen dirt in hard to reach areas.
• Ask a professional jeweller to clean very dirty pieces.
• Store your jewellery individually, wrapped in a soft cloth or tissue.
• Enjoy wearing your jewellery, inspect it regularly, keep it clean and maintained, and it will last for years!

Don’t…

• Have a bath, shower or clean wearing your jewellery. Even gold can develop a soapy film.
• Avoid lifting weights or using machinery or tools with your ring/s on.
• Try to avoid tapping rings on a hard surface or door handles.
• Wear jewellery in a swimming pool or Jacuzzi. The chlorine in the water will erode the metal.
• Sleep or do physical activities with your jewellery on! Metal and gemstones can react to the salts and acids in perspiration.
• Wear your jewellery when spraying perfume or applying body lotions, hairspray etc. They will damage the metal and gemstones.
• Use harsh cleaners (dips, hot solutions or abrasives) on jewellery set with gemstones.
• Store jewellery unprotected and jumbled together. The contact will damage the metal and stones.
• When wearing rings together, ensure they are of the same metal and karat.
• Store jewellery in a damp environment. Moisture causes tarnish and corrosion.

Wear and Tear - wearing your jewellery will inevitably cause wear over time, such as fine scratches and small marks. Indeed, they call these scratches the story of your life!

All of Lilia’s jewellery is made to the highest possible standard. As all our jewellery is hand made and hand finished (not cast and machine finished), small imperfections should be expected. Indeed, these add to the uniqueness and charm of each piece.