We understand how difficult it can be to purchase from the internet and your satisfaction is very important to us.
If you are not completely satisfied with your purchase (for whatever reason) you are entitled to cancel your order within 14 days of receipt of the goods.
We request that all returns are received by us within 21 days of cancellation, unworn and with the label still attached. We recommed that all returns should be sent using an insured tracked delivery service.
In some cases, and by prior written (email) agreement only, we may allow you to retain our products for a longer period. All items must be returned to us unworn and with the label still attached for us to issue a full refund under this special agreement also.
Stock items include all necklaces, bracelets and earrings displayed on the website as 'in stock' and stock rings (rings described as one-of-a-kind or where the available size is listed in the item description). This does not include custom-sized rings or custom-made jewellery.
Before cancelling your order, please notify us via the contact form on this website or by telephone (0800 0380 103). We will send you full instructions on how to return the goods. Goods returned without prior notification may not be accepted. You are required to take reasonable care of the goods and should return them undamaged. Return postage costs are payable by the customer.
All returned items should be carefully repackaged in the original jewellery box and packaging, and should be returned using a tracked and insured system of postage such as Royal Mail Special Delivery. We cannot be responsible for items that are lost in the post.
Please allow up to 30 days for your refund to be processed.
You must notify us within 7 days of receipt if you wish to return a sale item. After this time, I'm afraid we can no longer accept the item/s back for a refund or exchange.
Custom-made Jewellery and Custom-sized Rings
Cannot be refunded or exchanged as these pieces are made to the customer's own specifications or size, unless faulty or mis-described. This also applies to items displayed on the website that have been modified to the customer's own specifications (made smaller/larger or shorter/longer etc) and rings made to a specified size.
Please ensure that you provide the correct ring size before ordering, as many rings cannot be resized. We reserve the right to refuse to refund for any item that has been custom made and where the correct size has not been given. We will always do our best to help however, therefore if there is a problem please contact us.
All of Lilia’s jewellery is handmade to the highest standard. However, small imperfections should be expected and indeed these add to the uniqueness and charm of each piece.
Your jewellery is guaranteed for 12 months after purchase. Please note that this does not include normal wear and tear, neglect or accidental damage.