Delivery & Shipping

Lilia Nash Jewellery offers free delivery worldwide. Find out more about our delivery methods, packaging and expected shipping times here.

sapphire-earrings

Christmas Orders

All in stock (ready to ship) items will be dispatched within 1-2 working days of receiving your order. Lilia can also resize any in stock rings in time for Christmas (please allow up to 5 working days for resizing).

We have also extended our returns period until 4th January 2021, for orders placed between 1st and 23rd December. This includes necklaces, earrings and rings, whether in stock or made to order (not including bespoke or personalised jewellery). Please see our full returns policy here

Please note that made to order and bespoke jewellery takes 6-8 weeks to make and hallmark, from order. Such items ordered after 5th November will not be ready in time for Christmas.

Last order dates -

United Kingdom - 9am on 23rd December

Europe - 12 noon on 16th December

USA and Canada - 12 noon on 10th December

Rest of World - 12 noon on 4th December

DHL express global delivery (2-6 days, depending on location) is available for an additional fee.

If you have any questions or concerns about placing a Christmas order please do contact us

Limited edition engagement ring set with am Australian fair trade Parti sapphire, flanked by two 3mm Canadian fair trade diamonds. Handmade from ethical 18k gold or platinum.

In Stock and Made to Order Pieces

 

All in stock (ready to ship) items are dispatched within 1-2 working days of receiving your order. You can find our ready to ship jewellery under our main shop link, engagement rings and wedding rings links in the main site menu.

Most Lilia Nash jewellery is made to order. Please allow approximately 4-8 weeks for dispatch.

Custom and bespoke jewellery can take longer, depending on whether diamonds / gemstones need to be sourced and verified ahead of creating the finally piece. Lilia has a selection of diamonds and gemstones available for bespoke jewellery designs, and jewellery using these stones have the same delivery estimate as her made to order jewellery.

salt and pepper diamond ring

UK Orders

 

All UK orders are sent free of charge by Royal Mail Special Delivery (next working day delivery) or First Class Recorded delivery.

Special Delivery packages are insured up to the full value of the jewellery. Please ensure the delivery address is correct and that someone will be present at the time of delivery (home or work) to sign for the parcel. If you are not home at the time of delivery, the postman will leave a card and you can collect the package from your local delivery office.

garnet stacking ring

International Orders

 

Overseas orders are sent free of charge by Royal Mail International Signed For or Tracked delivery. DHL express delivery is available on request.

For EU countries, please allow one week for delivery.

For international orders, please allow up to 2-4 weeks for delivery. Please be aware of possible customs charges for your country. Please contact your customs office for further information.

Kite shape diamond engagement ring in 18ct white gold

Fast Track Orders

 

If you require made to order or bespoke jewellery before the standard 6-8 weeks making and hallmarking period, before delivery, a fast track service is available for 20% of the order value. Please contact us for details before placing an order. Please note that discount or voucher codes are not applicable on fast track orders.

teal sapphire ring

Packaging

 

I take great care in packaging your item to ensure your jewellery is not damaged during transit and arrives with you in perfect condition. Each piece of jewellery is supplied in a luxurious jewellery box. Orders over £2000 are supplied in a handmade ethical Rimu wood jewellery box free of charge, which can also be purchased for orders under £2000 for £40.