Lilia Nash Jewellery - Covid-19 / Coronavirus Statement
(Last updated March 25th 2020)
Our Opening Hours
We will be available during our usual opening hours of 11am - 4pm (GMT) Monday to Saturday. You can contact us via email, telephone or social media to discuss our products and services, or with any other enquiries.
Bespoke Appointments & VIP Shopping
As per government advice, all in-person appointments at the Lilia Nash Jewellery Studio are presently postponed. During the lock down period, we will only be able to accept orders online.
You can still commission Lilia to create custom and bespoke jewellery but this process will need to be undertaken online, by telephone or via video chat. Please contact us for further information about Lilia's bespoke jewellery services.
If you require ring sizing services, we provide the loan of our bespoke ring sizers in our online shop. The cost of using this service includes a deposit (that is redeemable against your purchase) and postage costs.
Express Shop Orders & Delivery
All of our in stock jewellery is hallmarked and available for dispatch at the time of writing. We are still dispatching orders but please note there may be a delay in receiving jewellery during this period due to increased demand on the UK and international postal services.
Made to Order, Custom & Bespoke
We have been informed that the Birmingham Assay Office is presently closed and unable to undertake any further hallmarking during this period. At the time of writing, we don't foresee this creating an issue for Lilia Nash customers placing orders from Lilia's made to order range, as our dispatch time is 6-8 weeks from the order date. This means that made to order, custom or bespoke jewellery made during this period will hopefully be unaffected and will be able to be hallmarked as usual. There may be a slight delay and we will update any affected customers as news develops.
In the event of an extension in the lock down period, it may be possible that there will be a delay in jewellery being hallmarked. In this event, we will contact customers with outstanding orders to advise as to the options available.
We'd like to thank our customers for their continued business during this difficult time and we look forward to welcoming you back to the studio as soon as possible. Best wishes and stay safe! With love from the Lilia Nash Jewellery team.